I just went through one of those infuriating experiences with an auto-attendant to call a bank about a letter charging me $1200 for insurance I did not need. The details would be too long and boring and everyone has these stories, the ones that start “press 1 if you want english….”

My sole suggestion- If the message I am greeted with says, “your call is important to us”… be damn sure it is not spoken by a computer. All that computer cares about is my binary digital code. I am no more important to that machine than the color of the phone I am using.

If my call is important to you then have a human answer it.
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