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Archive of posts published in the tag: customer service

The Costs of Poor Customer Service

I have a Schwab account that was closed out years ago. Because of the imperfections of the process of closing accounts it has a balance of eighteen cents. If I call I will face 20 minutes of voice mail. I…

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How to Become a Commodity

It seems that the more I read about customer service the worse it is. We have progressed from getting accustomed to pumping our own gas, to being our own checkout clerk at the grocery store, to accepting 20 minute waits…

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