by Henry Oliner | Jan 13, 2010 | Obama, Uncategorized
I have a Schwab account that was closed out years ago. Because of the imperfections of the process of closing accounts it has a balance of eighteen cents. If I call I will face 20 minutes of voice mail. I stubbornly refuse to spend 44 cents to get 18 cents. There is...
by Henry Oliner | Nov 7, 2009 | Anti Semitism, Business
It seems that the more I read about customer service the worse it is. We have progressed from getting accustomed to pumping our own gas, to being our own checkout clerk at the grocery store, to accepting 20 minute waits on the phone to getting issues resolved that...
