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	<title>Rebel Yid - Ideas beyond the left/right, red/blue, and liberal/conservative thinking &#187; customer service</title>
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		<title>The Costs of Poor Customer Service</title>
		<link>http://www.rebelyid.com/2010/01/the-costs-of-poor-customer-service/</link>
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		<pubDate>Thu, 14 Jan 2010 00:56:49 +0000</pubDate>
		<dc:creator>Henry Oliner</dc:creator>
				<category><![CDATA[Obama]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[banks]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Schwab]]></category>

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		<description><![CDATA[I have a Schwab account that was closed out years ago. Because of the imperfections of the process of closing accounts it has a balance of eighteen cents.
If I call I will face 20 minutes of voice mail. I stubbornly refuse to spend 44 cents to get 18 cents. There is no e-mail address easy [...]]]></description>
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		<title>How to Become a Commodity</title>
		<link>http://www.rebelyid.com/2009/11/how-to-become-a-commodity/</link>
		<comments>http://www.rebelyid.com/2009/11/how-to-become-a-commodity/#comments</comments>
		<pubDate>Sat, 07 Nov 2009 09:00:21 +0000</pubDate>
		<dc:creator>Henry Oliner</dc:creator>
				<category><![CDATA[Anti Semitism]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[customer service]]></category>

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It seems that the more I read about customer service the worse it is.
We have progressed from getting accustomed to pumping our own gas, to being our own checkout clerk at the grocery store, to accepting 20 minute waits on the phone to getting issues resolved that used to only take 5 minutes for an [...]]]></description>
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